For shipping rates are calculated using the estimated weight and size of the item/s. We use Australia Post and DHL for all international shipping. For domestic shipping we use Australia Post.
EXCHANGES AND RETURNS
Best Jumpers is happy to help you to offer you an exchange subject to availability or store credit if the item you have purchased is not suitable within 14 days of receiving your order, with the exception of sale goods. Goods must be unused condition with all tags still attached.
You must email firstname.lastname@example.org to make a request. Any return shipping costs are the responsibility of the customer.
Sale goods are those which have had the original price discounted or sold as part of a discounted promotion. Any order placed on a sale product is final. We are unable to offer a refund on discounted goods unless there is a manufacturing fault found.
All exchanges must be sent to:
Best Jumpers Returns
90 Gertrude St
EXCHANGES/REFUNDS FOR FAULTY GOODS
We do not offer refunds unless the product is faulty. If there has been an issue with an item you have received and you feel that the item may be faulty please email email@example.com. Best Jumpers will assess all returned items on receipt and any items deemed to be subject to fair wear and tear will not be accepted as being faulty.
Any item deemed to be faulty will be replaced by Best Jumpers. If a replacement is unavailable a refund will be issued for the value of the item at time of placing your order including any shipping cost incurred. Best Jumpers will refund any shipping costs incurred by you. Please provide the receipt for shipping costs with the returned faulty goods. Depending on form of initial payment refunds may take up to 10 business days to process.
All orders received prior to 2pm will be processed and shipped that day, orders received after this time will be processed the following day. Any orders placed over the weekend or on Australian public holidays will be processed the following business day.
SHIPPING WITHIN AUSTRALIA
We use Australia Post for domestic orders. Aus Post T & C apply.
For international shipping we use Registered Australia Post and DHL international shipping. We require a signature upon receipt of delivery.
An order tracking number along with shipping details will be emailed to the address you have provided once your goods have left Best Jumpers. You will be provided with details on how you can track your shipment via email.
ESTIMATED DELIVERY TIMES
Shipping within Australia
Please allow 3 business days for your goods to be delivered and between 2 to 7 business days for regional areas.
Delivery will take 7 – 14 business days.
Best Jumpers occasionally offers free promotional shipping offers. If you have purchased an item with a free shipping promotion and would like to return the item for a refund, the delivery costs will be deducted from the purchase amount to be refunded.
SIGNING FOR DELIVERIES
Best Jumpers advises that you use a secure delivery address. Best Jumpers is unable to take responsibility for stolen parcels.
POSTAGE & HANDLING CHARGES
Australian domestic shipping is free of charge.
International shipping fee is charged at $25 flat rate